Refund Policy

Last updated: 1 September 2026

You have 30 days from delivery to return any unused Lawnower tool in its original condition and packaging for a full refund of the product price. Refunds go back to the original payment method within 5 business days of us receiving and inspecting your return. We accept exchanges and we never charge a restocking fee.

1. Our 30-Day Return Policy

We want you to be happy with the tool you bought. You may return any item within 30 days of delivery for a full refund of the product price – no restocking fees, no explanation required.

Return conditions, which apply for the whole 30-day window:

• The item must be unused – not run, not sharpened, not used to cut anything.
• It must be in its original condition, complete with every accessory, battery, charger, blade guard and instruction sheet it shipped with.
• It must be in its original packaging, which may be opened but should not be cut up or thrown away.

Defective, damaged or incorrect items are always returnable at our expense and are not subject to those conditions.

This policy does not affect any rights you may have under applicable state law.

2. How to start a return

1. Email us with your order number and which item you are returning. You do not need a reason.
2. We reply within 24 hours with the return address and a short set of packing instructions.
3. Send the item back using any tracked service. Keep the tracking number until your refund appears.
4. We inspect the return on arrival and email you to confirm the refund.

Please do not send anything back before contacting us – unannounced returns are hard to match to an order and slow your refund down.

3. Who pays return shipping

• Change of mind: you pay the return shipping. We recommend a tracked service, because until the parcel reaches us it is your responsibility.
• Defective, damaged in transit, or the wrong item sent: we pay the return shipping. Email us photos first and we will arrange the label or reimburse the cost.

4. Refunds – method and timing

Refunds are issued to the original payment method – the same card or wallet you paid with. We cannot refund to a different card, to a bank account or as store credit.

We issue the refund within 5 business days of receiving and inspecting your return, and your bank or card issuer may take a further 3 – 5 business days to post the credit to your statement. We refund the full product price; because shipping was free there is nothing to deduct.

If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact your bank first and then write to us with your order number.

5. Exchanges

We accept exchanges. If you ordered the 17 in. push mower and needed the 21 in. self-propelled one, or picked the wrong pruner, email us with your order number and the item you would rather have. Exchanges are subject to availability, follow the same 30-day and unused-condition rules, and we ship the replacement to you free of charge.

6. Faulty and damaged items

If a tool arrives damaged, photograph the outer box and the tool before unpacking any further and email us the photos within 48 hours of delivery. If a tool develops a manufacturing fault, contact us with your order number and a description or photos of the problem. In both cases we arrange a repair, a replacement or a refund at no cost to you, and we pay the return shipping.

Products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.

Normal wear is not a fault: a blade that has gone blunt with use, a battery whose capacity has fallen after long service, or a handle scuffed by ordinary work are not covered. Damage from misuse, disassembly, unauthorised repair or use outside the instructions is not covered either.

7. What we cannot take back

• Items that have been used, sharpened, modified or disassembled.
• Items returned without their battery, charger, blade guard or other included parts.
• Items returned more than 30 days after delivery.
• Items damaged after delivery by misuse, neglect or unauthorised repair.

If a return arrives in a condition we cannot accept, we contact you before doing anything, and we ship it back to you free of charge if you would rather have it than a partial resolution.

8. Cancelling before dispatch

If you change your mind before your order ships, email us straight away and we will cancel it and refund you in full – usually the same business day. Orders are dispatched within 1 – 2 business days, so speed matters.

9. Return address

We issue the return address when you contact us, because it depends on the item. Please do not send returns to any address printed on the outer packaging without asking us first.

10. Contact

Questions about a return, an exchange or a refund – write to us with your order number and we will answer within 24 hours.