Contact

Questions about a tool, an order or a return? Email us and a person answers – always within 24 hours, usually the same business day.

The fastest way to reach us

Email is best. Put your order number in the subject line if you already have one, and tell us what you need in the first sentence. We can answer most questions – stock, battery run time, delivery timing, returns – in a single reply.

The phone line is open during customer service hours. If it rings out we are with another customer; leave a message with your order number and we will call back the same day.

What we can help with

• Choosing a tool. Tell us the rough size and slope of your yard, or what you are cutting back, and we will tell you which of the ten tools fits – including when none of them does.
• Order status and tracking. Every parcel is tracked. You can check it yourself on the Track Your Order page, or ask us and we will look it up.
• Changing or cancelling an order. Email us straight away. If the order has not shipped we can change the address or cancel it outright.
• Returns and exchanges. 30 days from delivery on any unused item. See the refund policy, then email us for the return address.
• Replacement blades and parts. Tell us the tool and what broke and we will confirm the part.

Response times

Emails sent during customer service hours are usually answered within a few hours. Anything that arrives overnight or on a public holiday is answered on the next business day. Nothing waits longer than 24 hours.

Before you write about a late parcel

Orders are dispatched in 1 – 2 business days and transit takes 3 – 6 business days, so allow 4 – 8 business days in total before chasing. Carrier scans can lag by a day. If your order has not arrived within 8 business days, email your order number and we will open a trace with USPS or UPS and either replace the order or refund it in full.