Shipping Policy

Last updated: 1 September 2026

Shipping is free on every Lawnower order to any address in the United States, with no minimum spend. We dispatch within 1 – 2 business days and transit takes 3 – 6 business days, so most orders arrive 4 – 8 business days after you place them. Every parcel is tracked.

1. Where we ship

Lawnower ships to addresses in the United States only, including Alaska and Hawaii. We do not ship internationally and we cannot forward an order to a freight consolidator. For the two cordless lawn mowers the carrier requires a street address, so we cannot deliver those to a PO box; the hand tools and the smaller cordless machines can go to a PO box.

2. Cost

Free. There is no shipping charge, no handling fee, no surcharge for large items and no minimum order value to reach. The price shown on the product page is the price you pay.

3. Dispatch time

Orders placed before 3:00 PM (New York) on a business day are usually picked the same day and leave us within 1 – 2 business days. Orders placed at the weekend or on a US public holiday are processed on the next business day. Business days are Monday to Friday.

4. Transit time

Transit takes 3 – 6 business days once the parcel is with the carrier. Combined with dispatch, that is 4 – 8 business days from order to doorstep for most addresses. Deliveries to Alaska, Hawaii and remote rural routes sit at the top of that range and can occasionally take a little longer.

5. Carriers

We ship with USPS and UPS, choosing between them by parcel size and destination. Both services are tracked end to end. Larger items such as the mowers normally travel with UPS; hand tools normally travel with USPS.

6. Tracking

You receive a dispatch email with the carrier and tracking number as soon as the label is scanned. You can follow the parcel on our Track Your Order page, which also lets you look up your order status with your order number and email address, or in My Account > Orders. The first carrier scan can take up to 24 hours to appear.

7. Delivery, signatures and safe places

Most parcels are left in a safe place or with a neighbour if you are out. The mowers are bulky and the driver may ask for a signature. If you need a specific instruction – a side gate, a porch, a preferred day – reply to your dispatch email with it and we will pass it to the carrier where the service allows.

8. Wrong address

Please check your address before you pay. If you spot a mistake, email us straight away: if the order has not been dispatched we can correct it at no cost. Once a parcel has shipped we can ask the carrier to redirect it, but we cannot promise it will work, and a parcel returned to us because of an incorrect address will be reshipped once free of charge.

9. Damaged or missing parcels

If a parcel arrives damaged, photograph the box and the tool before you unpack any further and email us the photos within 48 hours. We will send a replacement or refund you in full. If your order has not arrived within 8 business days of being placed, contact us with your order number and we will open a trace with the carrier. Where a parcel cannot be found we replace or refund it – you never have to deal with the carrier yourself.

10. Returns

You have 30 days from delivery to return an unused item. Return shipping for a change-of-mind return is paid by you; we pay it whenever an item is defective, damaged or not what you ordered. The full detail is in our refund policy.

11. Prices

All prices are shown and charged in US dollars and are the final amount payable, with free shipping already included. Nothing is added after this page.

12. Contact

Questions about a delivery, a tracking number or a delivery instruction – write to us with your order number and we will answer within 24 hours.